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TECHNICIAN: MONITORING & SURVEILLANCE - 333957
TECHNICIAN: MONITORING & SURVEILLANCE
Engineering / Mining / Industrial
Wage / Salary:
R - Market Related - P/M (Per Month)
Duties & Responsibilities
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction
Key Deliverables / Primary Functions
Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
Lead and promote a culture of performance excellence, employee engagement, innovation and transformation
Core Functional Knowledge/ Skills
IT Solutions; Budget Management, Contract and SLA Management; Project Management; Relationship Management
Relevant Degree (NQF 7) in Information Technology or Business or related Alternatively, Grade 12 (NQF 4) with relevant IT Certification
1-2 years’ experience in infrastructure solutions, specifically monitoring and surveillance