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RETAIL MANAGER, HONEYDEW & SECUNDA - REF: 20480 - 367802
Reference: 367802
Date Posted: 2021-01-19
Job Title: RETAIL MANAGER, HONEYDEW & SECUNDA - REF: 20480
Industry: FMCG / Retail / Wholesale
Type: Permanent
Wage / Salary: R - Market Related - P/M (Per Month)
Location: Honeydew, Gauteng
Country: South Africa
Closing Date: 2021-03-20
Job Description:
Consider your success. Advance your career at this well-established successful processing company.

Duties & Responsibilities
Duties:

Provide an oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits. The role will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.

Stock Management

Stock Ordering

Place orders with factories and other suppliers

Follow up on orders

Manage deliveries, delivery dates and stock upon arrival

Manage stock order volumes

Stock Receiving

Receive ordered stock

Report delivery shortfalls, and damages

Follow up on non-received stock

Capture received stock on Meat Matrix

Stock controlling

Daily stock levels reporting

Run stock depletion reports- cashiers

Balance off with stock receiving

Manage stock levels threshold

Manage stock shrinkage: stock losses/damages/dumpings

Employee Management

Employee Recruitment

Onboarding and Induction of new employees

Training and Development

Employee Relations (Discipline in the workplace)

Performance Management

Employee Wellness and Motivation

Store Organisation

Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.

Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.

Re-arrangement of store shelves and products

Managing of non-moving items and display areas

Cash Management

Manage and assist with daily cash ups.

Minimise cash losses.

Manage picking up and dropping off of cash in the store.

Manage cash on ATM.

Manage safety of cash movement within the store.

Customer Service

Deliver excellent service to ensure high levels of customer satisfaction

Create a store that meets local needs by building an understanding of customer-product preferences.

Manage and analyse customer complaints to get insights for improvement of customer satisfaction

Be the custodian of customer experience and lead brand loyalty

Responding to customer complaints and comments promptly and accurately.

System Administration

Manage staff clockings via ERS.

Maintan and understand the system Meat Matrix.

Manage and maintain CCTV cameras.

Ensure availability of physical security guards in store.

Manage the alarm system internally.

Desired Experience & Qualification
Requirements:

Grade 12

Diploma/Degree in Retail or Business or related qualification will be advantageous

Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.

Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.

Knowledge of stock management systems like ERP, Meat matrix, e.t.c

Knowledge and understanding of FMCG environment and related legislation

Management of perishable products with short shelf life especially in meat industry

Understanding of retail consumer behaviour and purchasing trends

Understading of the retail and meat market

Excellent verbal and written communication skills.

Proficient in MS Office Suite.

Demonstratable analytical skills.

Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.

Excellent interpersonal skills and ability to communicate effectively.

Exceptional customer service and people management skills.

Energetic and self-starter.

Package & Remuneration
R20 000 to R30 000 per month, neg on experience and qualifications
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