Play an important role within the team to support the timeous execution and quality of delivery of all training and communication deliverables.
Manage and track all jobs in the training workflow system, ensuring that the correct processes are being followed and that each job is executed according to the agreed timelines.
Main responsibility will be to ensure the end-to-end delivery of all training administrative duties and communication of all the initiatives, from setting up the training, advertising the training, managing the RSVPs, keeping the attendance records of all training initiatives to providing initial briefing to sign-off, production and final delivery, as well as keeping record of all the training initiatives and drawing reports for monitoring and communication.
Establish and maintain processes to ensure best practice, effectivity and efficiency in the team.
Develop, implement and maintain reports on a regular basis.
Work both independently and within a team to provide administrative support to the broader team, across a range of internal and external training deliverables.
Establish and identify communicate timelines, priorities and deliverables to ensure goals are met and delivered on brief to stakeholders
Understand each job and its deliverables
Oversee the end-to-end delivery of all initiatives
Ensure that all training initiatives are run smoothly as per agreed deadlines
Manage and oversee all reporting, scheduling and RSVPs from all stakeholders, collating and updating of reports timeously and maintaining budgets and all communication
Manage the fit and proper report and ensure that all stakeholders provide the correct information and that you produce a report daily, weekly and monthly etc
Liaise with and manage creative outsourced resources, timelines, processes, and budgets
Manage the scheduling of all trainers for the different training initiatives and ensure that there is a backup trainer and that the trainer RSVPs and arrives for the session either classroom based or via digital space
Troubleshooting to identify and resolve any jobs that get stuck in the system
Develop, implement and run the internal processes on an ongoing basis
Develop and implement and analyse stats and workflow reports
Map, measure and manage the efficacy of processes
Compile daily, weekly and monthly reports on the status of jobs in the system
Responsible for audit processes
Update processes and sign-off protocols as and when needed
Desired Experience & Qualification
EXPERIENCE IN THE LIFE INSURANCE SECTOR IS ESSENTIAL.
At least two years work experience in an administrative capacity
Excellent communication skills, both written and verbal and ability to work within a team
Computer literacy and strong Excel skills
Must be a problem solver
Great team player
Strong attention to detail and analytical
Organised and detailed orientated
Thriving on a high-performance environment
Thrive on structure
Obsessed with getting feedback and improving results
Hungry for new ideas and always exploring for better ways of doing things
Love to make sense out of chaos
This job is not for you if:
You’re a clock watcher – this is a high-performance environment and may sometimes demand long hours from you
You don’t like working with others or sharing the credit – this role requires a lot of interaction and collaboration
You don’t enjoy change or surprises or prefer a slower pace
It is a dynamic space and the people who thrive in this environment are those who are enthusiastic, responsive and adaptable and able to take the initiative