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CUSTOMER SUCCESS MANAGER - 367497
CUSTOMER SUCCESS MANAGER
Healthcare/ Pharmacies / Hospitals / Medical / Emergency Services
Wage / Salary:
R - Market Related - P/M (Per Month)
A Customer Success Manager works with customers, including healthcare providers across all disciplines, healthcare groups, healthcare payers and their patients or members, to ensure they're receiving the tools and support needed to achieve their goals and the optimal use of the product. This includes advising them on buying decisions and onboarding new users after joining.
Duties & Responsibilities
Ensure exceptional customer satisfaction by delivering quality service and maintain strong working relationships.
Maintaining a strong understanding of products and services and innovation of new ways to serve businesses.
Prepare and deliver appropriate onboarding presentations to educate customers on products and services that Universal have to offer.
Prepare and present proposals on new or improved product or service to customers.
Ensure pre-sales and product use are managed effectively.
Manage customer agreements by ensuring that contract process runs smoothly.
Resolve customer issues effectively within reasonable time including development and identification of problem-solving methodologies.
Monitoring and continuously improving daily operational functions.
Collaborate with departments such as training, sales, marketing, information technology and product team to create high standard tools for customers.
Researching trends and creating new opportunities for customers.
Complete a variety of queries and tasks, create a mutually beneficial relationship with customers.
Collect, analyse and use data to enhance customer’s experience.
Develop and update relevant customer reports.
Maintain customer records.
Desired Experience & Qualification
Bachelor’s Degree in Business Administration, Marketing or Communication.
Minimum of 5 – 10 years’ practical experience in the healthcare industry, experience in healthcare practice management will be advantages.
Corporate experience in managing customer portfolios.
Deep insight in the way healthcare business operates.
Experience with customer relationship management.