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CONTENT AND MATERIAL DEVELOPER - 316022
CONTENT AND MATERIAL DEVELOPER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Content and Material Developer
Leading Call Centre in Umhlanga is looking for a talented and creative Content and Material Developer on a permanent basis to develop content, for product and skills training learning materialwhilst ensuring quality control regrading product integration and implementation
Duties and Responsibilities:
Conduct research to understand all core components of each integrated product.
Evaluate content, and objectives to develop program specifications.
Define content, sequence learning topics/activities and create storyboards and/or knowledge objects for specific training programs.
Design,develop and customise training content and programs using adult learning principles as required to support business
Design, develop, customize and implement training delivery methods utilizing various media (classroom, and call centre).
Gather,organise and synthesize knowledge and information into appropriate learning modules or performance support tols while engaging subject matter experts in the development process
Define content, sequence learning topics/activities and create storyboards and/or knowledge objects for specifics training programs
Provide monthly product tips
Package all learning material for market delivery,ensuring the highest standards are met
Provide forum support,ensuring queries are attended to and knowledge is transferred effectively and efficiently
Maintain existing documentation to reflect software application changes.
Excellent written & verbal English skills
Knowledge of call centre environment
Competent in using a Content Management System
Teaching experience advantageous
Competent in using social media tools
Ability to write manuals appropriate to International standard
Ability to read, analyse, & interpret call centre procedures
Good web usage and research skills
Content creation, editing, uploading
Ability to write reports, business correspondence, & procedure manuals.
Ability to effectively present information in an instructional manner