Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
Documents all calls requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding measure procedures to service departments.
well-versed in use of technical service manuals and tools.
Good interpersonal and communications skills.
Experience: 3-4 years Technician or of directly related professional level automotive experience.
Education: High school diploma. Trade Test, and HYUNDAI Technician certification. Related experience, college or technical courses, seminars and OE training a plus. Certification as an Technician preferred.
Computer Skills: Basic knowledge of Microsoft Office Suite and other PC applications.
MOTOR INDUSTRY SALARY ACCORDING TO QUALIFICATIONS AND EXPERIENCE + benefits of Motor Industry