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NOC MONITORING MANAGER - 316873
NOC MONITORING MANAGER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
NOC Monitoring Manager (Durban) (HLR6764)
Head of Monitoring Services
You will be responsible for providing technical direction for all related systems, processes, analysis, and reporting across IT Monitoring Core, Infrastructure Specialists and Network Operations Centre.
Developing and deploying tools and data management systems to track indicators across the organization.
Provide technical assistance to the IT Monitoring Core, Network Operations Centre and Infrastructure Specialists to resolve incidents.
Represent the company to external audiences to showcase monitoring project impacts and achievements
Provide crisp execution in the areas of operational support, performance tuning and management for tools.
Support and leadership to the monitoring team
Experience and Qualifications:
Thorough understanding of Monitoring Systems (e.g. PagerDuty, SCOM, Nagios)
Thorough understanding of Service Desk software (e.g. Remedy, Jira)
Understanding of Monitoring Data processes (i.e. collection, processing, storage, analysis, visualisation)
Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
Working knowledge of performance and fault management tools in an enterprise environment such as Elastic Search, Nagios, etc.
Experience with other scripting technologies (PowerShell, Python, etc.) is an advantage.
Understanding of Cloud technologies
Strong analytical skills and the ability to work with large amounts of data
Ability to work under pressure, manage multiple tasks simultaneously and meet deadlines
Accuracy, attention to detail
Experience managing a technical team / support team
Customer relationship-building (internal and external)
Excellent troubleshooting skills and experience
Ability to motivate and transform teams
Continuous improvement methodologies
If you do not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful. All qualifications and certificates will be verified. Our Client reserves the right not to fill the position. Candidates may be expected to undergo psychometric testing. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results.