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CRM COORDINATOR - 314301
Marketing / Advertising / Public Relations / Media / Research
Wage / Salary:
R - Market Related - P/M (Per Month)
CRM Specialist / Controller
Our client, a international law firm is looking to hire a CRM Coordinator with considerable experience in a law firm or professional service company.
The successful candidate will have the below job description, however not limited to:
Participate in the improvement of our CRM database
Understanding the clients SLA and business rules and ownership of any changes to these and support our top client
Understand client needs and use data to assist with profiling the services of the Firm to meet the clients’ needs in a strategic manner
Reviewing the firm’s top clients to ensure company personnel and contact information is accurate
Assist in developing and enforcing standards and procedures to ensure superior data quality
Ensure all client data adheres to POPI specifications
Ensure internal stakeholder satisfaction at all times
Plan and maintain an annual schedule to update and add contact details of key clients
Ensuring marketing and business development activities are being recorded
Performing searches to gather intel on contacts and updating the CRM database
Ensuring all external communications adhere to the firm’s privacy compliance and comply with the firm’s protocols around the protection of information.
(A full spec will provided to successful candidates)
AGC Legal Recruitment
3-5 years’ experience as a CRM controller/ specialist
Diploma or degree in Marketing or related field degree is required or a technical, digital
In-depth knowledge of, and experience with a CRM database/s is essential
Previous exposure to web management and social media packages will be advantages
Project management, system design & implementation or related business experience is
POPI experience would be highly advantageous
Entirely proficient in Microsoft Office
Experience at a law firm or professional service is advantageous
Flexibility to attend to phone calls after hours.