My client in the electrical industry is looking for a Service Technician (Electric Motors and Automation) to join their team in Rustenburg.
APPLICANTS IN THE AREA WILL BE GIVEN PREFERENCE
The main purpose of the role includes:
Technical Support for Electric Motors and Automation departments
Repairs and Warranties
Maintaining and developing of QA systems
Assisting in managing service department KPI’s
Duties & Responsibilities
Duties will include, but are not limited to, the following:
Provide 24 hour technical support for the Electric Motor & Automation business:
Telephonic support for customers and sales staff
On-site support for customers and sales staff
Problem evaluation on specific applications where equipment is used
Analyzing and drawing schematic diagrams
Setting up and testing of Drives that are installed into panels at the company Panel division or at other panel builders
Attend to breakdowns or commissioning on site as and when required - This may require travel away from home, after hours and also sleeping away from home
Repair of Electric Motors & Drives as well as co-ordination of warranties:
Receiving, analyzing and report of faulty Electric Motors and Drives.
Reporting to the client in writing and keeping proper record of repairs and returns
Preparing and submitting warranty claims
Keeping record of all warranty claims
Administration of the service centre:
Putting in place necessary procedures and systems for administration of the service center that will include activities such as:
Completion of Job Cards and Goods Received Notes.
Updating GRN schedules for motors and drives that are returned.
Processing Job cards, Work In Progress, Delivery Notes.
Ensuring that customers are timeously and correctly quoted and invoiced on Syspro where applicable.
Creating and keeping up-to-date a set of master technical files for each product
Ensuring that there is a sufficient stock level of required spares
Comply with the prescribed company procedures and policies.
All staff is required to service customers promptly and courteously and to ensure that all queries are speedily answered and that all commitments are fulfilled on time.
Ensure tidy and orderly workshop environment.
Perform any other reasonable duties assigned to you, as and when required to ensure the smooth operation of the company.
Desired Experience & Qualification
A recognised and relevant qualification (Electrician or technician + N5 / T3 / S3
National Diploma: Electrical Engineering Heavy Current / Light Current).
At least 3 and more years’ work experience specifically related to electric motor and drives service and repairs.
Computer literacy – MS Office (MS Word, Excel, PowerPoint, Outlook).
A legal driver’s license.
Fluent in English
Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
Must possess the ability to make independent decisions when circumstances warrant.
A sense of urgency with a strong customer service orientation.
Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
Hard working, resourceful, ambitious and have excellent business acumen.
Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.