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SENIOR IT SUPPORT ENGINEER - 308993
SENIOR IT SUPPORT ENGINEER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Springbok, Northern Cape
Senior IT Support Engineer
Datacentrix is an integrated, service-orientated ICT systems provider that operates across the entire information value chain.
Primary Role Accountabilities:
Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.
• Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
• Manage call escalations to 3rd level and specialist support within Datacentrix as well as customer vendors.
• Must be a team player with the ability to work in and with a virtual team.
Liaise between users, IT Outsource providers and internal IT processes
• Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate
• Identify and escalate persistent incidents
• Must be available to provide after-hours Standby support
•Develops and maintains a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
•Confirms Call resolution with end user before resolving of the call on ITSM.
•Maintains service and quality levels according to of the company’ business standards, processes and procedures.
•Creates and updates documentation related to all Standard Operating Procedures.
•Ability to communicate oral or written feedback and technical information to all levels of end-users
Critical Requirements - Skills, Experience & Qualifications:
A+ and N+ / MCSE or tertiary IT Qualification.
At least 5+ years’ experience delivering End User Computing Support Services in a customer environment
AD and GPO Experience (Creating and Managing AD)
Understanding of SAN and Storage Technologies
A good understanding and experience of HP Switching technologies
A good understanding of networking LAN / WAN technologies.
A good understanding and experience of HP Bladecenters and configuration.
Microsoft System Centre (SCOM, SCCM) advantageous
Excellent Communication and Interpersonal skills.
Essential Requirement Must be willing to undergo a full Medical Clearance and VTS test which will be conducted Aggeneys in the Northern Cape
Must be able to work flexible hours as may be required.
Must be able to work independently.
Must be able to cope under pressure.
Must have valid driver’s license and reliable transport as travelling is a requirement
Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind
INTERNAL and EXTERNAL HR and IT policies in place.
ITIL proficiency an advantage.
Strong attention to detail.
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