The Field Technician is responsible for managing the quality of service delivered to MPU Group customers. A large part of this position is to assist and manage the area in their relative regions. A person with a pro-active and customer service mindset is required for this position.
The Field Technician will report directly to the Regional Technical Supervisor on his daily activities. The person will also report to other Regional Technical Supervisors within the technical department as well as management from MPU group on daily operations in his respective area.
The Field Technician will deal with all departments that influence the daily operations of MPU Group. A good understanding of service delivery, customer service, Time Management and planning is essential to this post.
Duties & Responsibilities
Assist the Call Centre on daily task and customer support.
Installation of equipment on customers network.
Setup of Scanning and Printing.
Basic electronic testing.
Servicing and repairing of all low and high-volume equipment.
Servicing of all Mono and Colour equipment.
Reducing the cost on all equipment in the work area (Toner and Spares usage).
Ordering of spares needed on equipment serviced in that day.
Be able to perform minor services, repairs and spares replacement on Wide Format equipment.
Provide excellent customer service
Assist the meter reading department with queries
See that your personal vehicle is always in a working reliable condition.
Completing of calls assigned to you for the day by the service controllers
Always be well groomed.
Attend all training provided by the company.
Keep performance up to standard
4 Hour Response
8 Hour Repair
Average 140 Calls per Month
Keep Costings as low as possible in relevant area
Submit timesheets every Monday.
Attend weekly meetings as discussed by Region Supervisor
Desired Experience & Qualification
2 Years as an office automation technician
Must have an outgoing personality with a passion towards customer service. Must be able to resolve problems logically, work well under pressure and manage an area well.
Your duties will also include any other duties given by Management from time to time that is reasonable and within your capabilities to perform. If required, you will be sent on training regarding your position.