Chief Operating Officer - COO
Leading Financial Services giant is seeking a dynamic Chief Operating Officer to join their team!
The Chief Operating Officer for the Company Short Term Insurance Cluster will be responsible for developing, implementing and supporting the efficient day-to-day administrative and operational functioning of the Sales, Service and Distribution (environment to drive sustainable growth).The incumbent will report into the Sales, Services and Distribution Executive.
Responsibilities and work outputs Internal Process:
Contribute to the development of the business' strategic policies and plans to deliver on business outcomes.
Develop, in conjunction with other senior leaders’ operations plan that aligns to and supports the business' strategy, goals and objectives.
Ensure alignment of sales focus across the business
Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure client expectations are managed.
Monitor, assess and report on progress with strategy implementation across
Optimise and monitor performance of third-party lead sources to ensure efficiencies and financial benefits
Recommend, oversee implementation and review strategic plans to achieve the financial and social objectives.
Drive and monitor process and system improvements, liaising with project and software development teams on system improvements. Critically evaluate development options for prioritisation.
Provide quality reports and presentations within agreed timeframe
Develop, in conjunction with other leaders, and implement people capacity plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
Develop, recommend and implement updated and new operations policies to continuously improve customer satisfaction and impact.
Recommend and positively influence, direct and implement changes to optimise organisational processes, systems, policies and procedures.
Develop, implement and monitor service level agreements and delivery thereof aligned to operations strategy.
Drive and monitor process improvement and regularly report on progress.
Ensure that an effective risk management framework is operationalised.
Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas to identify and manage risk exposure liability.
Fulfill leadership role as member of the Manco, through maintaining an understanding of issues affecting overall business effectiveness and collaborating towards setting strategic direction.
Experience and Qualifications
Relevant Business Degree.
Post-graduate qualification in Finance or Business Management - MBA / CA (SA).
10+ years' experience in the financial services industry.
5 - 8 years' experience at operational management level.
Insurance industry experience We're looking for someone with knowledge of people management, risk management, budget and resource development, and strategic planning.
Working knowledge of data analysis and performance/operational metrics.
Understanding of the investment, health, insurance and financial services industry and legislative requirements.
Fundamental understanding of the financial advisory industry, the regulatory framework, the advisor and business model trends in the SA operating environment.
Understanding of the information technology discipline and landscape.
Understanding of corporate governance principles and practices.
People management skills.
Negotiation and Influencing skills.
Strategy translation and implementation.
Business and process optimisation.
Decision making skills.