A well-established Freight and Logistics company in Durban is looking for a Forwarding Controller (Sea Imports)
Co-ordination of the freight forwarding process for sea imports.
Capturing of all indents into the company’s internal freight management system and updating the progress as new information becomes available.
Ensure that internal and external customers are kept up to date of the status of their shipments.
Make decisions on which service providers to use in the transport of goods by ascertaining the benefits for the clients as well as meeting the company’s internal requirements.
Ensuring that the documentation flow deadlines are adhered to.
Manage all documentation, communication and status flow for nominated clients.
Ensure that the correct rates are applied for specific clients.
Handle customer queries.
Co-operate with and ensure close communication with Key Account Managers and
Operational Manager relative to customer’s requirements and systems.
Report to Operational Manager.
Required Qualification and Experience
Minimum 4 years operational experience in freight forwarding.
Minimum 4 years customer relationship experience essential.