Our client based in Kwa Zulu-Natal is looking for an Operations Manager to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and operate the department profitably according to set targets
Duties & Responsibilities
Sound technical knowledge, Trade test
5 years + industry experience, Electrical Qualification
Ideal candidate will have experience working on the Kerridge system
Qualified Electrical Trade or experience related to the trade (Minimum of 5 years)
Code 8 driver’s licence
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
Law and Government: Knowledge of relevant laws and legal codes, government regulations, executive orders, agency rules, and the democratic political process
Time Management: Managing one's own time and the time of others
Instructing: Teaching others how to do something
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job
Mathematics: Using mathematics to solve problems
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing: Communicating effectively in writing as appropriate for the needs of the audience
Coordination: Adjusting actions in relation to others’ actions
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
Speaking: Talking to others to convey information effectively
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Inductive Reasoning: The ability to combine pieces of information to form general rules or
conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and ’sentences.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand
Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem
Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly
Speech Clarity: The ability to speak clearly so others can understand you
Speech Recognition: The ability to identify and understand the speech of another person
Team Environment: Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement
Ability to manage change in a dynamic environment; Ability to adapt to and accept change, new ideas, new challenges
Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement
Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly/ weekly team meetings, achieving employee morale, survey target, managing leave and absenteeism, implementing and driving effective People Management in line with company strategic objectives, ensure effective inter-departmental and internal communication.)
Technical assistance / coaching and on-the-job training to all technical team members; overall responsibility to ensure quality of service (ensure optimum response time and professional service at all times, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed.)
Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements profitability, labour recovery targets, team and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle and tool inspections, etc.)
Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to
Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
Ensure team contributions are focused to grow department in line with company requirements
Overall responsibility to provide scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by departmental manager (e.g. Kerridge-based reports from Marketing, Nominal Ledger, Point of Sale, Maintenance leasing and Management Accounts, etc.)