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CUSTOMER QUALITY ENGINEER - 367136
CUSTOMER QUALITY ENGINEER
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
East Rand, Gauteng
CUSTOMER ORIENTATED QUALITY ENGINEER
LOCAL & INTERNATIONAL CUSTOMER RELATIONS
Introduction of new products through the AQP process and other related functions. This extends to the management of material specifications and the monitoring thereof.
Duties & Responsibilities
To ensure that all validated products meet Customer quality requirements. To participate in and to support APQP process in the plant.
To capture Supplier, Customer and Internal “Company” specific requirements from official documents and web-portals within Quality management system.
To ensure that all validated products meet the Customer quality requirements. To participate in and to support APQP process in the plant. To prepare and submit on-time PPAP set of documents according Customer requirements. To get Customers approval for the submitted PPAP documents.
To support preparation of Run folder templates for all products according Customer requirements. To prepare and send Certificate of conformance for validation batches to Canners.
To collect product data (per quarter, semester, per year, etc.) for all products / technologies according Customer / “Company” requirements, to analyse them using statistical techniques and submit them to regional Customer quality or technology departments.
To analyse manufacturing and quality inspection data for quality problems and recommend corrective and preventive actions. To prepare waivers for detected quality discrepancies, to get their approval and to monitor their status.
To monitor and optimise sample scrap rate as per “Company” / Customer requirement.
To establish internal specification limits for critical parameters in coordination with other departments
To increase the level of quality awareness within “Company”.
To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
To prepare and to ensure on-time PPAP submission is achieved and accurate data is reported.
To prepare and to ensure on-time submission of accurate data required by Customers.
To review and release pre-validation, validation and re-validation products.
To review and approve Quality assurance test reports and Certificates of conformance.
To organise problem solving cross-functional teams and to propose corrective and preventive actions.
To prioritize activities in terms of satisfying Customer requirements and escalate whenever required to protect business needs and Customer satisfaction.
To comply with the EHS Management system requirements and to ensure that all activities are performed in safe and proactive approach in terms of EHS.
Direct communications with several levels of hierarchy within “Company”, other “Company” sites and Regional Departments; with OEM representatives, Canners, Suppliers.
Requirements may change at any given time at the discretion of the area manager or superior.