Monitor and evaluate compliance within the business as well as develop risk management plans. Identify and report on potential or actual non-compliance, including breaches and risks (including actually or potentially unusual transactions). This position encompasses implementation and development of non-conformity, corrective and preventative actions.
Monitor and evaluate call monitoring and KYC functions.
Identify and interpret applicable compliance requirements.
Identify and provide staff (individuals and/or teams) with relevant training needs on various legislative requirements.
Identify, investigate and report to management on suspicious or high-risk clients and transactions.
Report and conduct/direct investigation on risk and compliance issues
Periodically evaluate existing clients according to established policies and procedures
Remain abreast of industry changes.
Assess the possible impact of regulatory development on operations of the business.
Implement, monitor and ensure compliance with relevant standards, processes and best practices.
Apply knowledge of current legislation in identifying non-conformance and related risk.
Design, recommend & implement improvements in communication, monitoring & enforcement of compliance standards.
Design and compile compliance monitoring plans and compliance risk management plans (CRMP’s) as required by relevant legislation.
Implement coverage plans which talk to regulatory universe including the scoping and interaction with business, process analysis and report writing.
Communicate effectively and efficiently with relevant internal parties including the coordination across compliance departments ensure effective coverage of compliance risk.
Provide professional advice and guidance on compliance matters and resolutions of compliance monitoring issues.
Conduct compliance audits and draft compliance reports for submission to relevant internal committees.
Review of all critical business policies from a regulatory compliance perspective and make recommendations for improvement.
Regulatory follow up on issues identified and raised in reviews to ensure resolution of corrective actions.
Identify behaviour of sales agents that may place the company at risk.
Complete special projects, and miscellaneous duties as prescribed by Management.
Desired Experience & Qualification
Tertiary degree in LLB, BCom Law or similar
2 - 4 years' working experience with regulatory compliance matters in a call centre or in the financial services industry.
Experience leading a team (advantageous)
Package & Remuneration