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BRAND AMBASSADOR - 363994
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
Johannesburg West, Gauteng
Our client based in Johannesburg is looking for a Customer Service Coordinator to provide an exceptional level of service to assist the customers in understanding the Company’s products and identify solutions to fit their needs, whilst continuing to achieve customer satisfaction levels.
Duties & Responsibilities
Customer Care and or Marketing diploma, degree and/or relevant experience
At least 3 years’ experience within Customer Care/ Sales/ Brand Ambassador environment
Experienced with data, complaint and/or order capturing systems (Syspro,)
Excellent Communication and Interpersonal skills including patience
Analytical skills (Information processing)
Excellent written, verbal and presentation skills
Excellent organizational and follow-up skills
Systems monitoring and record keeping
Teamwork and motivation of team members
Ability to show resilience and a flexible approach
Ability to build effective relationships with customers
Competent in problem solving (problem analysis), planning and decision making
Conflict management, conflict resolution and change management
Computer knowledge Microsoft Office
Relevant Legislative knowledge
Educate independent retail customers on product ranges – product knowledge training in stores
Provide independent retail customers with marketing equipment.
Answer all incoming customer calls in a professional and efficient manner.
Offer a variety of product related solutions to clients.
Ensure that call cycle is being attended to and that all customers are being visited within the call cycle.
Utilise inbound call opportunities to generate sales and renewals.
Develop strong relationships with customers and demonstrate how we can add value to their business.
Identify potential customer needs/ opportunities to grow our business.
Conduct follow up calls on a daily basis to customers who have expressed an interest in our products.
Respond to customer emails in a professional manner.
Work with and support our Professional Services Group, helping to support customers and opportunities.
Ensure that all complaints are captured and reported to customer care and production
Miscellaneous administration tasks.
Submit weekly sales reports of activities within the market within specified area of work
Set clear and achievable expectations with clients and achieving them.
Attend all product-training sessions.
Comply with all company procedures and policies including OH&S.
Proactively contribute to the on-going development of departmental processes and policies.
Ensure that customers are highly regarded and receive exceptional service during the lodging complaints with the Company, remain in communication ensure continues feedback with regards to the progress of the complaint
Act as a brand ambassador by modelling the client’s values in all interaction with members, colleagues and general public.
Ensure that customer understands procedures, warrantees and guarantees
Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
Ensure all member feedback is recorded to support the Companies continuous improvement culture.
Ensure that where appropriate all customer interactions include a review and update of personal details.
Ensure all daily transaction requirements, administrative tasks and other duties are carried out in accordance with current company and legislative practices and procedures.
Maintain an awareness of the timeliness of resolving customer queries
Actively participate in on-going product, system and sales training.
Responsible for achieving sales targets as set out by the National Sales Manager – thus obtaining orders from customers