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SALES CO-ORDINATOR/KEY ACCOUNTS MANAGER - 369939
SALES CO-ORDINATOR/KEY ACCOUNTS MANAGER
Engineering / Mining / Industrial
Wage / Salary:
R - Market Related - P/M (Per Month)
Blackheath, Western Cape
Top Engineering company seeks a Sales Co-ordinator/Key Accounts Manager. Previous Orders Management/KAM/Business Development would be an advantage. They would also consider someone who has the potential to grow into such a role.
Duties & Responsibilities
Administer sales related duties for financial director and sales agents
Prepare documents for key client meetings (collect, collate, and prepare)
Keep updated record of all key client information, agreements, and schedules
Organise the necessary travel and accommodation arrangements on behalf of yourself and necessary colleague
Perform a high level of administrative, including typing, editing, reports and preparing presentations as well as any other reasonable requests that may be required
Assist with proposals and quotations for prospective clients
Research prospective companies or customers that we can market to
Compile a monthly report on sales performance
Prepare sales figures and forecasting for directors and managers
Processes & Procedures
Support company operations by maintaining office systems and processes for an effective sales and agent team
Create and update databases and records for client information and other data
Identify process improvements and procedural challenges, recommending appropriate solutions – PROBLEM SOLVING
Co-ordinate sales office and agent activities and operations to secure efficiency
Work together with marketing team on scheduled yearly campaigns and promotions, to promote sales
Manage phone calls and correspondence of key information for existing and prospective clients
Follow-up on with key clients, ensuring the necessary documentation is in order
Assist with queries associated with the product in question
Proactively follow up on offers made and constantly liaise with key clients and sales office regarding status of orders and back orders.
Provide clients with relevant information about product offerings and related technical components.
Provide accurate, efficient, and timely responses to requests from clients and assist with queries or complaints.
Follow-up on all outstanding work daily and advise salesperson accordingly
Assist key team members and schedule meetings and appointments with members
Willing to travel on occasionally to key client meetings
Prioritise important emails and tender documentation on behalf of team members
Inform the managers/director of critical information
Provide administrative support to the external sales representatives
Participate in meetings and interactions to ensure the recording of decisions and follow-up
Work closely with sales team and agents to ensure efficient processes
Coordinate with the marketing department to ensure that relevant regular content is marketed to existing and new potential customers
Assisting and resolving all customer and sales reps queries
Supporting the sales force with general operations to help reach the teams objectives
Check on stock levels regularly and flag items where volumes are inadequate for sales orders
Handle all queries or requests received and trouble-shoot the teething problems during the initial stages of the customer experience
Escalate areas of concern (risk or losses through duplicated orders, incorrectly processed orders etc.) promptly to the Directors/Managers for attendance
Perform any other related duties as requested by Management
Desired Experience & Qualification
Minimum 5 years experience in a similar environment
Excellent Computer Literacy
Must have worked in an orders and manufacturing environment
• Proactive and independent
• Team player
• Meticulous in their attention to detail.
• Honest, reliable, and trustworthy
• Ability to work smart
• Wholeheartedly committed
• Deadline driven
• Strong personality