Share this job with your friends, family and co-workers...
THIS JOB ADVERT HAS EXPIRED...
JUNIOR CALL CENTRE / CUSTOMER SERVICE AGENT - 362602
JUNIOR CALL CENTRE / CUSTOMER SERVICE AGENT
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Somerset West, Western Cape
Local IT/Communications concern in Somerset West is seeking to employ an energetic, customer orientated Junior Call Centre / Customer Service Agent. This is an excellent opportunity for a junior candidate who would like to build a career in Customer Service.
Duties & Responsibilities
Managing large amounts of inbound and outbound calls in a timely manner
Log tickets for Support
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information.
Update Customer profile
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Assist with standard call out quotations
Fully bilingual in Afrikaans and English
Only candidates residing in Western Cape will be shortlisted