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CLIENT CARE MANAGER - 314117
CLIENT CARE MANAGER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Client Care Manager - Fleet / Logistics / Telecommunications (EE/AA)
Our client has a vacancy for a Client Care Manager. Main responsibilities of this role is to manage the services, output and compliance of Client database.
Manage turn-around time, feedback, uptime and data integrity;
Resolution of all queries in line with client expectations;
Manage Client database integrity to the naming convention is standardized on Sales Force and FM;
Implement and manage SLA for all Client’s allocated;
Manage Client’s training needs;
Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;
Accurate and timeous daily, weekly and monthly reporting; and
Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet Active.
Must have requirements include:
Tertiary Qualification (Business Management Diploma or similar);
OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!
2-3 years Relationship or Key Account management experience;
Ability to set and execute a client relationship strategy;
Ability to work independently and take initiative;
Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;
Excellent business communication skills both written and verbal; and
Fleet Management/Logistics Experience advantageous.
Should you not hear from us within 2 weeks of the closing date, please deem your application as unsuccessful.