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SENIOR MANAGER: OUTSOURCE COLLECTIONS AND RECOVERIES - 367111
Reference:
367111
Date Posted:
2020-12-10
Job Title:
SENIOR MANAGER: OUTSOURCE COLLECTIONS AND RECOVERIES
Industry:
FMCG / Retail / Wholesale
Type:
Permanent
Wage / Salary:
R - Market Related - P/M (Per Month)
Location:
Cape Town, Western Cape
Country:
South Africa
Closing Date:
2021-02-08
Job Description:
Our client, a leading fashion retailer based in Cape Town is seeking an experienced Collections and Recoveries Manager to maximise outsourced early and late stage collections as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.
Description
Key Performance Areas:?
Own & drive all elements of the execution of Outsource collections and Recoveries strategies
Responsible for meeting collections targets by managing day to day relationships with external collections agencies
Collaborate with key stakeholders (credit risk) in the development of optimum strategies
Give input to the development of strategies, policies & procedures;
Develop and implement operating plans in line with strategies as well as policies & procedures
Ensure compliance with operating plans & highlight operational risks & controls
Ensure adherence to key stakeholder's policies & procedures approved by the Steerco
Ensure adequate environmental controls & exception reporting in line with policies
Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
Set targets for the external agencies & ensure the achievement of the targets
Manage expenses (i.e. commissions) in line with budget requirements
Coordinate activities with external agencies, manage agency relationships throughout the process
Ensure regular audits of agency compliance to strategy, policies & procedures;
Proactively share information & expertise with internal & external stakeholders
Present monthly portfolio performance to the Steerco
Continuously seek improvements in recovery processes, products & technology & manage the change process
Proactively share information and expertise with internal and external stakeholders
Present weekly portfolio performance to agencies
Manage reputational risk across the portfolio
Ensure that all EDC's engagements are accurately recorded on the appropriate systems
Manage a small internal team (+-10 staff) from managers to agents
Be an active and accountable member of the Credit Operations Management team
Analyse information and optimally translate this into the improvement of performance
Forecast and analyse data against targets on a daily, weekly and monthly basis
Compile ad hoc reports as and when required
Stay abreast of market trends, relevant legislation & events in appropriate industry
Profile
Qualifications
Matric
Relevant tertiary qualification would be an advantage
Experience and Skills
?Minimum 10-years relevant Internal and or External Collections experience
Minimum 5 - 7 years management experience in a collections and preferably recoveries environment
Good commercial understanding and awareness of best practice unsecured collections and recovery
Knowledge of collections and recovery strategies, processes and methodologies
Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act.)
Understanding of the Vision and CAS software will be an distinct advantage
Must be able to travel regularly
Must have unsecured lending collections experience
Must have dealt with external debt collections agencies
Have an understanding of the retail credit life cycle
A lawyer would be advantageous
