Share this job with your friends, family and co-workers...
THIS JOB ADVERT IS STILL ACTIVE...
SERVICE DESK SPECIALIST - 370020
SERVICE DESK SPECIALIST
Legal / Litigation / Lawyers
Wage / Salary:
R - Market Related - P/M (Per Month)
We are recruiting for a Service Desk Specialist with 5 years experience and an ICT NQF Level 6 or higher qualification, With ITIL foundation and MS Office or MS 365 and MS SharePoint certification for a 4 months project
Duties & Responsibilities
Service Desk duties includes managing calls from inception until resolution, first line support, quality assurance of calls logged and resolved, follow up with users and service provider groups, trend analysis, incident and problem investigation which includes minute writing
Incident and problem management reports and major incident solution tracking and extended hour standby
Assisting the manager with change management duties which entails the same amount of effort as incident and problem management processes
The person must be knowledgeable in TeamMate audit software, PeopleSoft and service management processes like Incident, Problem, Change and Quality Management processes
Diploma or a degree preferably in ICT
The applicant should be and have experience and proficiency in Microsoft Office 365 and SharePoint
Track record of ServiceDeskskillssuchascommunications skills, problemsolving, teamwork, time management and handling multiple tasks/priorities and independent worker