We're accepting applications for the position of ISO Service Delivery Specialist in Cape Town. The purpose of this position will be to facilitate the delivery of busines services by adhering to ISO processes; meetng or exceeding the service levels of technologies supporting the business.
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Duties & Responsibilities
Delivering high quality business services to the business
Managing the technology that automates and enables ISO business processes
Delivering a high quality customer experience through technology enabled business activities
Ensuring technology availability and transactional processing performance
Ensuring new technologies and services are transitioned into production effectively
Ensuring risks to the technology enabled business processes are managed
Desired Experience & Qualification
Matric and a 3 year qualification in IT
At least 2 years experience in an IT environment
GSM related experience
Knowledge of ISO, ITIL, Service Operations, Service Transition, CRM and Provisioning