SENIOR BUSINESS ANALYST (CUSTOMER SELF-SERVICE) - CAPE TOWN
KEY RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
To analyze and understand project scope and core objectives
Lead requirements elicitation workshops with stakeholders to define high level business requirements
Assist stakeholders to prioritize the requirements
Plan and lead workshops with stakeholders and technical resources to elicit detailed, low level functional requirements
Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
Collaborate with technical lead and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
Proactively communicate and collaborate with project team to analyze information needs and functional requirements to deliver the following artefacts as needed:
Business/functional requirement specification
Workflow / process flow diagrams
Obtain sign-off on the specifications
Be proactive in ensuring that the development and QA teams understand the requirements by attending daily team meetings and initiating functional clarification sessions where needed.
Setting timelines, driving project schedules, and leading cross-functional development teams from design through to release.
Be the liaison between the business and the engineering team.
Project manage the implementation of selected project initiatives.
Review the test plan and test scripts to ensure quality and coverage.
Performing user acceptance testing.
Desired Experience & Qualification
QUALIFICATIONS & EXPERIENCE:
A bachelor’s degree in Information Systems or Computer Science preferred.
A minimum of 3 years’ experience in business analysis or a related field.
Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals
Strong analytical and critical thinking, using data to inform decisions
Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions
Ability to handle multiple competing priorities in a fast-paced environment