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END USER SUPPORT TECHNICIAN - 309007
END USER SUPPORT TECHNICIAN
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Bloemfontein, Free State
End User Support Technician
We currently looking for 3 End User Support Technicians to be based in Bloemfontein to provide efficient and effective customer service to the Customer. This is a contract position for 3 months.
• Valid driver’s licence
• Clear criminal record
• Grade 12
• New equipment installation, such as workstations, peripherals, accessories, etc.
• Deployment and installation of workstation software inclusive of system software, productivity software and applicable driver software
• Maintenance. Onsite technical support
• Entry level network troubleshooting and repair
• Relocation of computer equipment as per operational requirement
• Extensive troubleshooting and resolving hardware or software fault, replacing parts as required and updating the resolutions on IT Service management systems.
• Supporting and assisting in the roll out of new software or applications
• Testing and evaluating new technologies on request
• Technical Hands-on support during special events(conferences, skype sessions, video conferences, livestreaming , mass Wi-Fi connectivity)
• Executive support during national off-campus conferences and break-a ways
• Comprehensive Daily Activity reports
• Compile Incident / escalation report
• Weekly and Monthly reporting
• Bi-weekly oversight report on performance and service requirements
Valid driver’s licence
Clear criminal record