Share this job with your friends, family and co-workers...
THIS JOB ADVERT HAS EXPIRED...
END USER SUPPORT TECHNICIAN - 309007
Reference:
309007
Date Posted:
2018-09-19
Job Title:
END USER SUPPORT TECHNICIAN
Industry:
Information Technology / Web Development / Telecommunications
Type:
Permanent
Wage / Salary:
R - Market Related - P/M (Per Month)
Location:
Bloemfontein, Free State
Country:
South Africa
Closing Date:
2018-11-18
Job Description:
End User Support Technician
Introduction
We currently looking for 3 End User Support Technicians to be based in Bloemfontein to provide efficient and effective customer service to the Customer. This is a contract position for 3 months.
Description
Minimum Certification:
• A+
• N+
• Valid driver’s licence
• Clear criminal record
• Grade 12
General :
• New equipment installation, such as workstations, peripherals, accessories, etc.
• Deployment and installation of workstation software inclusive of system software, productivity software and applicable driver software
• Maintenance. Onsite technical support
• Entry level network troubleshooting and repair
• Relocation of computer equipment as per operational requirement
• Extensive troubleshooting and resolving hardware or software fault, replacing parts as required and updating the resolutions on IT Service management systems.
• Supporting and assisting in the roll out of new software or applications
• Testing and evaluating new technologies on request
• Technical Hands-on support during special events(conferences, skype sessions, video conferences, livestreaming , mass Wi-Fi connectivity)
• Executive support during national off-campus conferences and break-a ways
Administration:
• Comprehensive Daily Activity reports
• Compile Incident / escalation report
• Weekly and Monthly reporting
• Bi-weekly oversight report on performance and service requirements
Minimum Certification:
A+
N+
Valid driver’s licence
Clear criminal record
Grade 12
