Share this job with your friends, family and co-workers...
THIS JOB ADVERT HAS EXPIRED...
TIER1 SUPPORT ENGINEER - TELECOMS INDUSTRY - 366413
Reference:
366413
Date Posted:
2020-11-12
Job Title:
TIER1 SUPPORT ENGINEER - TELECOMS INDUSTRY
Industry:
Information Technology / Web Development / Telecommunications
Type:
Permanent
Wage / Salary:
R - Market Related - P/M (Per Month)
Location:
Somerset West, Western Cape
Country:
South Africa
Closing Date:
2021-01-11
Job Description:
JOB PURPOSE
Provide effective and efficient 1st level response fault/ticket and management for this companies external and internal customers, log tickets and resolve 1st level issues and escalate issues to T2 Support Engineers
FOCUS AREAS
Rapid response to inbound faults/tickets
Clear and consistent internal and external communications
Responsible for basic customer issues
Tier 1 support is the face of the company
Helpful and professional (understanding the need for the client)
REQUIREMENTS
Matric
CompTIA A+, N+ and/or any other similar I.T. qualification
1-3years experience in the Internet service Provider Industry
1-3 years’ experience in Desktop support. NTCNA MikroTik (or similar)
Knowledge of the Internet service provider industry
