Share this job with your friends, family and co-workers...
THIS JOB ADVERT IS STILL ACTIVE...
TECHNICAL WRITER - 351592
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
This role will support the all our Client Facing Products. This role will support the team in ensuring that the requirements of various stakeholders around documentation, help and other content are met. This person will work very closely with the Business Analyst and Developers within the Business Unit.
To ensure that quality assurance standards are consistent and maintained at all times and to ensure that the requirements of various stakeholders around documentation, help and other content are met.
Desired Experience & Qualification
Researches Rules, Software, and Standards
Researches and develops an understanding of the software before creating the documentation.
Develops an understanding of the current and related company software.
Develops their writing style to meet the expected professional standards.
Creates Marketing Documents
Ensures that all changes and updates are made and that the document is kept up to date at all times.
Ensures that the software described both accurately and in an appropriate tone.
Assists with any additional Copywriting requirements and tasks.
Advises on and resolves defects and errors timeously.
Completes Certification documentation and administration.
Resolves product queries.
Supporting other Technical Writers with queries, reviews, and assistance.
Supporting Dev, Dev QA, BA, and Testing with general queries.
Creates Technical Documentation
Ensures the desired deliverables are obtained from kick-off meetings and that these are properly documented.
Ensures that new documentation is completed on schedule.
Ensures that new documentation is quality assured and free of errors.
Liaises with stakeholders to ensure that documentation is usable and readable.
Liaises with relevant parties to ensure that the software and documentation are congruent.
Keeps all information up to date by liaising with all relevant parties.
Works to reduce the amount of time to produce documentation.
Works to bring the documentation library up to modern standards to reduce errors.
Improves the rate of error resolution and reduces the number of errors and defects.
Duties & Responsibilities
1 – 2 years of Technical Writing (Non Negotiable!)
Technical Writing/ Writing degree or similar.
Relevant content design platform (MS Word, Flare, Atlassian package, etc)
MS Visio, Flare Capture or similar
Copywriting Course or similar
Excellent knowledge of writing principles
Demonstrated technical writing skills
Package & Remuneration
Benefits to be discussed