Our Client is seeking a full function Junior Group RIsk Administrator to liaise with clients, all Internal and external services providers
Desired Experience & Qualification
The role of an Administrator requires a person who can manage relationships and expectations with the different role-players; clients, broker consultants, intermediaries, policyholders, insureds and service providers. The position is suited to someone who is self-managed, adaptable, learns quickly, process orientated, service driven and has a high level of attention to detail
Must be aware of FAIS and the implications.
Ensure accurate and timeous settlement of risk claims in accordance with processes, procedures, administration agreements and service level agreements.
Ensure full records are maintained and captured of all claims to assist with the preparation of claims experience.
Process annual scheme rate reviews and renewals timeously, including identifying schemes for renewal, obtaining and processing data, producing annual policy documents and policy schedules and renewal packs, in terms of business processes.
Prepare the quote and rate setting tools and perform market comparisons in accordance with procedures.
Ensure that scheme data is clean and accurate at all times, by performing regular validations and addressing non-conformities as soon as possible.
Reconcile monthly receipts by inspecting and checking data and updating scheme records, member records and underwriting, where applicable.
Updating the premium reconciliations for all allocated clients within the monthly turnaround times.
Preparing and issuing of invoices for schemes that require these in accordance with processes and procedures.
Encode / add new entrants and movements on schemes by checking the rules for eligibility before coding data onto the internal and insurer’s system, and processing of underwriting, where applicable.
Perform underwriting administration including identification of members needing medicals, requesting medical evidence and managing the reminder process.
Once underwriting is completed providing details to the insured and capturing the decision.
Issue benefit statements as per service level agreements on risk funds where applicable.
Assist with the preparing of conversion option quotes when required.
Resolve queries and complaints
To be involved with system testing
Duties & Responsibilities
• Accounts department
• Policyholders /brokers
Qualifications and Experience
• Minimum of Grade 12 (Matric) with maths
• Minimum intermediate level excel skills.
• COP (IISA) or equivalent an advantage
• Strong understanding of the financial services industry and with 1 years’ group risk experience in a claims and administration environment
• Good Organisational skills
• Competent PC Skills (Word, Excel, Outlook)
• Excellent interpersonal skills
• Excellent communication (written and verbal)
• Commendable Customer Service Skills
• Patience and tolerance
• Able to work under pressure
• Achievement driven
• Team Player
• Results and Action orientated
• Ability to deal with stressful environment and situations
• Ability to work with and communicate with various stakeholders