Do you have exposure to ship building, oil and gas or navy related industries? Worked within service co-ordinator position in the past? you have exposure to ship building, oil and gas or navy related industries? Worked within service co-ordinator position in the past? THEN my client is looking for you to join their team.
Duties & Responsibilities
Main job function
The Service Coordinator has three primary roles:
Responsible, from start to the end, for the execution of service jobs by the service engineers (repairs, trouble shooting, installation, maintenance on navigation and communication equipment) on behalf of the customers
Responsible for the quality, progress and the outcome of service provided to the customer.
Stretched function as assigned by the Service Manager.
Desired Experience & Qualification
Minimum of Bachelors’ or a Diploma in electronic / electrical engineering.
Diploma or certification in IT / Electrical / Electronics
Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs on behalf of company’s customers;
Maintaining or increasing profitability level on all service jobs handled
At least 4-5 year of experience in a similar role;
Customer service / coordination in a technology driven industry, a must;
Exposure to working with coordinating within a small to medium sized teams preferred;
Exposure to the ship building (new built, retrofit), oil and gas (rigs, refineries), or navy-related industries preferred, but not a must