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SERVICE & REPAIR CENTRE MANAGER - 356072
SERVICE & REPAIR CENTRE MANAGER
Automotive / Dealerships / Spares / Accessories
Wage / Salary:
R - Market Related - P/M (Per Month)
Stable company situated in Pretoria North is looking for a Service & Repair Centre Manager. Suitable candidate will have at least 5 years experience in managing of a large commercial workshop which specialises in servicing and repairing of trucks and trailers.
Duties & Responsibilities
Establish the levels of staff required to achieve the established budgets.
Interview, select, hire and train service department staff in conjunction with the HR department and within company parameters.
Ensure that training standards are fully maintained so that future manpower requirements are covered.
In consultation with training personnel establish training needs, plan programme and maintain records of training.
Establish training programme to update technical staff.
Establish and administer training policies as required to provide the recommended standards of service.
Ensure all clerical functions within the service department are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls)
Review with Aftersales Manager all departmental activities and reporting systems.
Establish adequate safety and security procedures to protect property and company personnel.
Check all workshop equipment for condition and accuracy of diagnosis.
Administer warranty policy in the best interests of department dealership, company and customer.
Ensure adequate maintenance of the service department buildings, tools, equipment and other materials in the service department.
Maintain effective liaison with all other departmental managers where required.
Advise Aftersales Manager on all service-related matters.
Maintain direct liaison with suppliers, statutory representatives and all other contacts.
Advise as required on mechanical and diagnostic problems.
Draw up, discuss initiate service marketing plans with other group Service and Parts Managers to increase labour and part sales.
In collaboration with Sales Department, establish system and method of ensuring all vehicle buyers/owners are introduced to service department and key personnel.
Maintain record of customer complaint and/or congratulations for use and action as required.
Review all pricing policies, labour rates, fleet discounts, parts pricing and all other company policies with Aftersales Management.
Monitor workshop productive performance daily, by total and individual technician/mechanic.
Monitor service department financial performance weekly.
Ensure all invoices as raised in a timely manner and provided to Aftersales Management for final approval and posting.