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SERVICES PROCESS CO-ORDINATOR - 363613
SERVICES PROCESS CO-ORDINATOR
Automotive / Dealerships / Spares / Accessories
Wage / Salary:
R - Market Related - P/M (Per Month)
Johannesburg South, Gauteng
Services Process Co-ordinator / Business Analyst and Continuous Improvement required for heavy commercial vehicle Client based in Johannesburg to continuously evaluate, plan, implement and develop new and improved business processes and practices.
Duties & Responsibilities
The services process co-ordinators primary function within the business and organization are to continuously evaluate, plan, implement and develop new or improved business processes and practices.
Other aspects of the job will include change management, group facilitation, compiling and tracking data as well as preparing training materials.
The services process co-ordinator has to be well trained / experienced in business software applications and the implementation thereof.
Essential Duties / Responsibilities:
Evaluation, planning, development, training and implementation of new business processes, practices or systems in order to meet business goals and targets.
Develop means to follow-up all new processes, practices and systems in order to measure the effectiveness thereof, allowing for adjustment or enhancement of said processes, practices and systems as necessary.
Assist in planning and executing process improvement projects.
Provides guidance on the use of re-engineering techniques to improve process performance and product quality.
Maintain and update all process related documents for reference purposes.
Work with management to define the short-term and long-term objectives and potential gains.
Review and edit requirements, specifications, business processes and recommendations related to proposed solutions.
Organize, lead and facilitate cross-functional project teams within the organisation with regards to new projects and the roll-out of new business unique systems.
Understand how to communicate difficult / sensitive information tactfully. Maintain good liaison with all other department managers, both at wholesale and retail levels.
Understand and act upon business process and system challenges in a timely and professional manner.
Manage a number of intermediate to long term projects from inception to hand-over, in many cases acting as both project manager and resource to said projects.
Design, develop and publish Business Intelligence tools based on business requirements which will assist in making the business run in a leaner, more efficient way.
Travelling for business purposes is essential, therefore the individual must be willing to travel both locally and globally in order to fulfil their responsibilities.
Education and / or Experience:
Matric certificate or equivalent required.
Bachelor's degree in business administration, relevant process development / improvement diploma would be advantageous.
1 - 2 years of business process improvement / business analysis work or similar.
Strong business analytics experience.
Strong working knowledge skills with Microsoft Office Products, Microsoft Projects etc.
Project management experience required.
Strong solving ability essential.
Self-motivated with ability to prioritize, meet deadlines and manage changing priorities.
Experience with system Integration, process automation and system / data migration will be advantageous.
Business Intelligence design and development experience will be advantageous.
Experience working with a number of different data sources and data modelling tools would be advantageous, including but not limited to:
Microsoft SQL databases
Microsoft Power BI
Essential Skills Required:
Strong analytical, inter-personal and technical writing abilities, as well as flexibility and proficiency with computer hardware and software.
Required knowledge of specific computer programs will vary based on the business’ requirements.
Process improvement skills. Process improvement skills refer to the ability to adopt a systematic approach in order to identify, analyse, and bring about improvement in new and existing business processes for the purpose of optimization and meeting new quotas or quality standards.
Additional knowledge, skills and / or ability:
Proven organisational and administrative skills.
Strong attention to detail and ability to perform tasks carefully and accurately.
Knowledge of the automotive industry, preferably the heavy commercial automotive industry would be advantageous.
Excellent customer service skills and ability to build and manage healthy relationships.
Excellent communications skills, both written and verbal.
Effective time management skills and ability to meet strict deadlines.
Able to work on own initiative and under pressure.
Awareness and understanding of health and safety requirements.
Above average computer skills.