Account Manager -51195
Unique Personnel boasts over 40 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients
Purpose of the position: The Account Manager position is highly focused on account management and ongoing service, support, and sales development with respective accounts in a defined territory. This position primarily focuses on management and service of existing and new accounts with a minimal emphasis on new account acquisition (respectively 95ales and management as well as service 5ew acquisition). This position will provide service by troubleshooting and offering technical guidance by identifying correct resources, solving product or application problems, implementing necessary applications for specific procedures, and solving other issues impacting customer accounts. This is a direct, customer-facing sales role with responsibility to retain existing revenues and close new revenue opportunities with both existing and new customers. Principal responsibilities: Respective accounts. Implement white spot prospecting to include water treatment, enhanced sustainability and operational efficiencies (water, energy, and chemical usage), global innovation initiatives, and identification of potential packaging opportunities. Monitor and report for both respective accounts and aligned Key Accounts by utilizing corresponding tools, such as Sales Pipeline, as developed. Work intensely and directly on application expertise and execution delivery, including customer training and merchandising to reinforce value proposition and brand equity. As needed, make product and application recommendations to customers while expanding the number of products sold to each existing customer. Continuously focus on sales growth execution and sales target (quota) achievement. Liaise with TCS to ensure appropriate service support for respective accounts. Consult with Key Account Managers to ensure account management support delivered in respective accounts, which that qualify as Key Accounts, meet agreed criteria negotiated. Liaise with Packaging Business Development Managers to determine timely introduction to leverage expertise and promote synergy sales for any identified potential packaging opportunities. Behavioural Competencies: Action Oriented – Enjoys working hard and is full of energy for the things he/she sees as challenging; he/she is not fearful of acting with a minimum of planning and often seizes opportunities. Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Cross-Cultural Agility – Knows how to work the local culture; has the courage of his/her convictions;understands the need for flexibility; won’t let unresolved issues drift; engages in-country locals in dialogue about how to get things done; is not afraid to try something never done before. Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organizational Agility - Knowledgeable about how organizations work; knows how to get things done through both formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Communicating Effectively - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and superiors; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working; is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Perseverance – Pursue everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Education and Experience: 4 year degree from a certified University in microbiology, food science, chemistry, Chemical engineering, or degree supportive of this role. Minimum 5 years of successful experience in food or sales or sales account management. Demonstrated success in direct consultative sales role with increasing levels of responsibility. Experience in field sales, customer marketing, and/or category management in addition to knowledge of working with key or strategic accounts. Capabilities and Strengths: Fluent in the English and Afrikaans language, both spoken and written. Excellent interpersonal and communication skills (written and spoken). Desire solid demonstrated presentation skills with ability to convey complex information to a broad audience. Strong organizational and time management skills with the ability to multi-task while being flexible with changing demands. Self-starter and results-oriented individual with the confidence to take risk and partner with business leaders as required. High sense of drive and urgency with a positive outlook. Ability to implement problem solving techniques in order to resolve customer issues and take corrective action. Strong analytical skills with the ability to interpret and utilize data and strategic tools to improve sales, meet goals, identify opportunities, and exceed customer expectations. Ability to work independently as well as thrive in a cooperative work environment. Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.