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GROUP IT OPERATIONS MANAGER - 324583
GROUP IT OPERATIONS MANAGER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Join a successful group of 6 companies with 5 direct reports. Be responsible for telecoms and IT Infrastructure (software, hardware, LAN's, WAN’s etc.) and manage 4 IT Technician and an Administrator. Manage the processing, storing, transmitting and protecting information in the organization.
Duties & Responsibilities
« Ensure the seamless operation of all IT infrastructure and software systems used throughout the group, including end-user computers, printers, servers, LANs & WANs (including Wi-Fi networks), plus all other IT and telecoms hardware and software
« Staff management:
v 5 Staff - 4 IT Technicians & 1 Administrator
v Delegate duties
v Manage, monitor & coach team members & organise training.
v Performance appraisals, development and improvement.
« In charge of maintaining the company’s network and data storage resources, and protecting it against all security attacks and compromise, and ensure sufficient disaster recovery procedures are in place to mitigate data loss.
« Carry out regular assessments of the company’s systems and operations to ascertain level of exposure to risk, and take steps to eliminate / manage them.
« Deliver excellent customer service by supervising customer related activities of IT staff, and ensuring that customers are treated in a professional manner.
« Develop strategies that will meet the organization’s goal, and to supervise daily activities of workers for optimal IT service delivery.
« Review completed tasks to ascertain compliance with standards.
« Perform periodic risk assessments and initiate risk control strategies.
« Research and keep up with trends in the constantly evolving information technology industry.
« IT audits.
« Reporting to management.
« Provide solutions to any complex IT related challenges.
« Ensure that the company’s data and information are protected from unauthorized access.
« Supervise procurement, repair and maintenance of all IT and telecoms technologies.
Desired Experience & Qualification
« Diploma or degree in computer science or equivalent.
« Fluency in English, Afrikaans is an advantage.
« Minimum of 10 years’ experience in IT support, administration or operations.
« Experience with Microsoft Windows Server 2012R2, 2016: 5 Years
« Experience with Microsoft O365: 3 Years
« Experience with VOIP: 2 Years
« Valid driver’s licence and own car a must
« Staff management experience.
« Experience in supplier/vendor service delivery coordination.
« Ability to install and administer computer hardware, software and networks.
« Solid background in information technology like computer networking, telephony, web development and management, programming, data and network security, as well as data entry.