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HEAD OF OPERATIONS - TALENT POOL (BPO) - 347447
HEAD OF OPERATIONS - TALENT POOL (BPO)
Administrative / Call Centre / Office Support
Wage / Salary:
R - Market Related - P/M (Per Month)
JOB PROFILE – Head of Operations
To ensure the effective management of all aspects of the Operations to ensure service delivery against client performance standards.
Duties and Responsibilities
Ensure the successful delivery of operational targets according to client agreements
Ensure continuous Improvement of Operational area
Management of the Senior Ops Managers
Client Relationship Management (60% of role)
Experience, Knowledge and Qualifications
Tertiary education in Sales / Marketing or Equivalent Experience
Sound knowledge of CRM system
At least 7 years’ experience working at a Senior management level within a Call Centre of a large operation
3-5 years’ experience in managing large teams across multiple campaigns within the outsourced call centre environment
2-3 years’ experience in managing and developing budgets and financial forecasts