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WMS/SAP SOLUTIONS SUPPORT OFFICER - 342666
WMS/SAP SOLUTIONS SUPPORT OFFICER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Our client in the Freight and Logistics industry is looking for an experienced WMS/SAP Solutions Officer.
Duties & Responsibilities
The candidate will support daily Warehouse Management Systems issues and manage continuous improvement projects. He / She will also perform Trainings from time to time as may be requested by his management.
Provide daily support to WMS users:
o Troubleshoot production issues
o Root cause analysis
o Liaise with vendor and/or regional IT to close issues
o Develop support documentation
Manage continuous improvement projects:
o Liaise with operations and/or customers to gather business requirements
o Liaise with regional team and/or vendor to translate business requirements into technical requirements
o Perform configuration and test in WMS
o Implementation and Post Go live support
Training / Support
Provide trainings only upon request from his/her management
Provide the level of Support as agreed with his/her management within his/her parameter
When support requires the intervention of Corporate MIS, open/post an incident through Corporate MIS ticketing system
Use Incidents history to improve or suggest improvements to his management.
Attend meetings and or workshops as may be required to improve and better plan in the support role
Desired Experience & Qualification
Minimum Education and Experience Requirements:
Degree in supply chain management, industrial engineering or similar
Fresh graduates are welcome to apply
Knowledge in warehouse management systems and SQL would be a plus
Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner
Able to work independently as well as to participate effectively in a team environment
Excellent interpersonal and communication skills
French Speaking will be a plus