Sales Team Leader
Leading financial services provider associated to one of the big 4 banks currently seeks to employ 2 skilled Sales Team Leaders. Company markets a variety of insurance related products such as Short Term, Long Term as well as Value Added Products.
The Sales Team Leader will be required to manage, develop and support a team of Sales Representatives and implement day-to-day operational plans to ensure effective performance and revenue objectives are met. Provide motivation through individual contact, goal setting, periodic meetings and incentive initiatives.
Duties and Responsibilities:
Ensure respective teams achieve and exceed targets.
Ensure that established goals and quotas for the department are
reached and motivate team to meet these goals.
Produce, track and analyse sales and performance reports.
Responsible for ensuring that the team meets service levels and other key performance indicator targets.
Develop workflow schedules with agents.
Motivate and encourage agents through positive communication and feedback - Coaching.
Handle any escalated calls from the sales team.
Provides direction to employees according to established policies and
Train staff on products and services (through formal training and
one-on-one coaching/ mentoring) by focusing on the sales process to
ensure maximum sales generation and high closure rates.
Be visible and available to assist team with queries and complaints.
Ensures adherence to budgets, schedules, work plans, and performance.
Ensures 100% compliance and incorporate TCF outcomes.
Conduct 4 audits per rep per month (2 Sales/2 non sales)
Ensure monthly reviews are conducted with reps.
Create and maintain staff files.
Keep track of attendance, daily statistics, paid time off, sick time, etc.
Ensure daily reflection sessions with team.
Together with senior management recruit new staff and retain existing talent.
Review the past week’s events, including statistics, results and industry news.
Disseminate new product information to the agents.
Develop contests, awards and themes that increase morale, focus and loyalty.
Must have at least 3 years supervisory/management experience
Must have 2 years Insurance experience
Extensive product knowledge required
RE 5 - Representatives
FAIS Credits (Fit and Proper requirements)
CPD Hours for both Cycle 1 and Cycle 2
Medical Aid Contribution