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SENIOR OPERATIONS MANAGER - TALENT POOL (BPO) - 347456
SENIOR OPERATIONS MANAGER - TALENT POOL (BPO)
Administrative / Call Centre / Office Support
Wage / Salary:
R - Market Related - P/M (Per Month)
JOB PROFILE – Senior Operations Manager
To ensure the effective management of all aspects of the campaigns to ensure service delivery against client performance standards.
Duties and Responsibilities
Ensure the successful delivery of operational targets according to client agreements
Ensure continuous Improvement of Operational area
Management of the Operations managers
Client Relationship Management (50% of role)
Experience, Knowledge and Qualifications
Tertiary education in Sales / Marketing or equivalent experience
Sound knowledge of CRM system
3-5 years’ experience working at a management level within a Call Centre of a large operation
2 years experienced in managing large teams across multiple campaigns preferably within the outsourced call centre environment
Exposure to a full cycle (1 year) of managing and developing budgets and financial forecasts