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CRM DEVELOPER (DYNAMICS 365) - 370140
CRM DEVELOPER (DYNAMICS 365)
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
We're recruiting for the position of CRM Developer (Dynamics 365) who will be responsible for analyzing problems, co-creating solutions with the development team and workshop facilitation to collect client requirements and perform analysis for projects. Managing execution, highlighting risks and dependencies, and resolving conflicts (where necessary). Ensuring that the solutions as implemented meet expectations as well as drive and support effective teamwork within the department.
Duties & Responsibilities
Maintaining a strategic view on business and processes
Analysing, prescribing and implementing the best possible system suited to requirements
Making recommendations to enhance efficiency in Dynamics 365, Microsoft 365, Teams and Outlook
Maintaining and managing the support desk
Maintaining the existing systems
Supporting the adoption of the systems by providing user training
Conducting system integration and functional testing
Desired Experience & Qualification
Relevant Bachelors' Degree/Diploma/recognised qualification from an accredited tertiary institution
Certificate or diploma in Business Administration or Management
Microsoft Certification in appropriate technologies such as Microsoft 365 suite, including Dynamics 365 CRM
At least 2 to 5 years experience in setting up and maintaining business systems including the Microsoft 365 suite of products; as well as mobile devices including smart phones and tablets (Android and IOS)
At least 2 to 5 years’ experience in developing and documenting business processes and SOPs
Demonstrated experience in training and supporting the adoption of business systems by users