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INTERNAL SALES CO-ORDINATOR - 333927
INTERNAL SALES CO-ORDINATOR
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
My client is looking for an Internal Sales Co-ordinator for Africa, to join their team in Sandton.
The main purpose of the role is as follows:
Single point of contact for all enquiries received from customers in countries within Africa.
Co-ordinate enquiries received for, branches and distributors in Africa.
Process purchase orders, sales orders, issue delivery notes and ensure that goods are invoiced once POD has been received.
Be aware and create awareness of the group of companies.
Support all products and departments.
Interaction / Liase with
Commercial / Financial
Aftersales / Factory
Must have a clear understanding of regulatory requirements in imports and exports.
Under general supervision, perform a variety of internal sales and administrative support duties.
Duties & Responsibilities
Duties will include, but are not limited to, the following:
Ability to perform telephone sales
Assist customers with price / availability enquiries, check stock (physical count if necessary).
Liaise with Suppliers in terms of pricing / delivery lead times for modifications / rewinds etc. and be responsible for all associated documentation and follow up until supply and invoicing to customer.
Ensure that the customer’s credit facilities are approved and assist in resolving and payment queries.
Every effort must be made to provide the product or service required by the customer and alternatives must be offered whenever applicable.
rovide telephonic technical support for customers and distributors in Africa
Prepare written quotations, including cost calculations, data sheets and drawings.
Ensure timeous submission of quotations to customers and follow up independently or in liaison with responsible representative.
Pass all documentation relating to special products (motors) ex-factory to the projects department for further processing.
Export Enquiries / Sales:
Respond to requests for quotations and communicate / forward all relevant documentation relating to orders for export with the export / shipping departments.
Understand export requirements for customers within Africa. (i.e. freight and pricing structures)
onitor stock levels in the bond store.
Issue internal workshop instructions for orders requiring modifications.
Computer literacy – good computer knowledge on Microsoft Office (MS Word, Excel, Power Point, Outlook
Knowledge of SYSPRO an advantage
3 years’ experience in a similar position.
Must be able to read, write, speak and understand English.
A keen sense of urgency and a willingness to learn additional job-related skills.
Valid driver's license is an advantage.
Excellent people, communication and organisational skills.
Ability to provide excellent customer service.
Must possess the ability to make independent decisions when circumstances warrant.
Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.
Willingness to work beyond normal working hours, evenings, weekends and holidays should the need arise.