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OPS SPECIALIST: JUNIOR NETWORK ENGINEER - 333955
OPS SPECIALIST: JUNIOR NETWORK ENGINEER
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Duties & Responsibilities
Provide operational support and maintenance services to all clients, according to the relevant service area. Proactive and reactively diagnose, investigate and resolves requests. Manage escalations requests. Problem and change management.
Respond to client queries in accordance with service level agreements and log queries onto the system.
Analyse and resolve technical queries, within the service level agreements
Follow up on resolutions of client queries as per service level agreements
Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
Liaise within the Division to ensure queries are resolved timeously.
Provide technical support in adherence to quality standards and customer service excellence.
Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
Core Functional Knowledge/ Skills
Switching & Routing
Grade 12 (NQF4)
2 years Technical experience working in high pressure environments