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CUSTOMER SALES ADVISOR - SAP - 370737
CUSTOMER SALES ADVISOR - SAP
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
CUSTOMER SALES ADVISOR - SAP (Relevant tertiary qualification in Mechatronics, IOT, Research, Science, Electronics) - Midrand, JHB
The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel product and customer support in a customer service/call centre environment. By using the company’s website and other available tools they must offer products and guide customers to self-serve and transact online.
Duties & Responsibilities
Responsible for quote and order processing on SAP, handling customer queries and complaints and identifying leads. This role requires that you back up other functions within the Customer Experience Department and respective territories.
3 years’ + experience in providing multi-channel Customer Service and Product Support
Relevant tertiary qualification in business or related to technical innovation (Mechatronics, IOT, Research, Science, Electronics
SAP will be essential
Ability to deal with different types of customers and enquiries as well as complaint handling
Experience in assisting customers with online search and browse for product selection and online transacting. Ability to interpret technical information/specifications correctly
Experience in dealing with different types of customers and enquiries as well as complaint handling