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IT TECHNICIAN - 369025
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
The IT Technician will be responsible for the daily administrative and technical duties of IT related issues, including the maintenance & managing of assets.
Duties & Responsibilities
To assist with all IT related queries
Advanced Computer literacy
Good communication skills
Trouble shooting and problem solving abilities
Assisting users remotely on software applications problems and installation of software packages
Installations and setting up 3G
Setting up network, local printers
Creating e-mail accounts
Replacing and installing computer hardware components
Installing an updating anti-virus programs and removing viruses on computers
Ensure minimum downtime of network or internet if there is a problem
Maintaining the security system for the network
Maintenance on Network equipment and cabling
Knowledge of fibre cables and media converters
Knowledge of Clocking System Server and Clocking Readers
Deliver service and support to end-users using
Interact with customers to provide and process information in response to inquiries, concerns.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, backups and server.
Identify and escalate priority issues per Client specifications
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates including VMware and Antivirus
Desired Experience & Qualification
Relevant tertiary IT qualification
2 years exp in IT / Systems support (hardware & software)
Package & Remuneration