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FRANCHISE AND OPERATIONS MANAGER - 368432
Reference:
368432
Date Posted:
2021-03-02
Job Title:
FRANCHISE AND OPERATIONS MANAGER
Industry:
FMCG / Retail / Wholesale
Type:
Permanent
Wage / Salary:
R - Market Related - P/M (Per Month)
Location:
Johannesburg, Gauteng
Country:
South Africa
Closing Date:
2021-05-01
Job Description:
Leading Franchise Group is looking for a Senior Franchise Business Consultant in Johannesburg. The role will pay up to R1.1 Million Fixed CTC
Duties & Responsibilities
You will develop a strong support and collaborative relationship with a portfolio of franchisees across South Africa with the key aim of growing and strengthening the franchise business operations.
Ensuring that franchisees are running great restaurants, ensuring protection of the brand and supporting in the implementation of all tools, processes and compliance as set out in the IFA and Franchise Policies Manual, ultimately culminating in a great customer experience.
KEY RESPONSIBILITIES:
Drive engagement and alignment with partners through regular Business Reviews (QBR)
Ensure focus on World Class Operations through the Operations Capability Assessment (OCA) and various other tools, with ongoing support and follow up
Field Visits, in restaurant, with leadership teams to ensure optimal operating standards are in place and complied with
Build franchise capability through ongoing coaching, workshops, round-tables etc.
Administration and ongoing communication and alignment will most often interact with franchise organisations, primarily at leadership team level – PO, Ops Director, HR Director and Region Coaches. Nature of the communication is dictated by the ‘Core Routine’ programme, structured QBR’s/similar, annual OCA, in-restaurant field visits and ongoing telephonic follow up.
Problems are primarily focused around ensuring alignment between the company’s Operating standards and requirements and need-state in the Franchise business.
Processes are typically well defined and require, on occasion, only minor adjustment to accommodate local custom. Issues and crises need to be handled appropriately and escalated with the required level of support and sensitivity. Business and results analysis to be carried out regularly to understand needs and how to best support and follow up.
Leadership and related decision making, is made with the Franchisee – hence by influence, not direct control. Final authority, on one system approach to be deployed in support of the company’s standards and IFA/FPM requirements, lies with the REX Director & COO – it is the role of this function to assist in aligning Franchisee to change and ensuring it is executed as desired.
Primary responsibility of franchisees in SA is not to innovate but to execute.
During execution of certain tools, systems or processes insights may be found that will be fed back to REX to allow for changes to ensure systems are rolled-out and executed consistently. Understanding of the innovations and testing of product lies with NPD and REX, however this role is called on to offer feedback and escalate system issues and drive compliance.
Desired Experience & Qualification
QUALIFICATIONS / COMPETENCIES / SKILLS:
The individual will require the ability to assertively communicate well across all levels of the Fz organisation and have the ability to lead through influencing, strong interpersonal skills with a high level of confidentiality and sensitivity.
Competencies will include: P&L understanding and commercial awareness, problem solver that is results orientated and the ability to integrate and accurately evaluate multiple sources of information and to make interpretations that will help Fz’s gain awareness and thereby achieve agreed-upon results.
Strong capability building skills including presenting and facilitating.
Sound computer literacy skills, administration and ops understanding or experience are mandatory.
You must demonstrate business acumen, understanding of strategy and financial statements and impact that your role has on the business
RELATED EXPERIENCE REQUIREMENTS / QUALIFICATIONS:
A Bachelors or related Business qualification
5-8 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably multi-outlet food/quick service restaurant environment. Experience, ideally, spans both operations and people capability.
You MUST have FRANCHISE MANAGEMENT experience in order to be considered for this role.
Work is primarily in the field with Fz dependent, regular trips across SA where the company operates.
Time spent at the office would typically be one day a week for meetings and administration.
Willingness and ability to travel and be away from home on a monthly basis as a minimum
Please note that we require a very specific set of skills for this role thus only candidates that have worked for a large Franchisor should apply. Ideally, you have worked for a FOOD/RETAIL Franchisor but we are also open to the Petroleum space where you have been involved with franchisees and QSR’s
Due to the high volume of applications, we are unable to respond to every candidate, if you have not heard from us within 48 hours then we regret to inform you that you have not been short listed. We will keep you in mind for future opportunities that are more aligned to your profile.
Package & Remuneration
Up to R1.1 Million CTC Neg.
