Learning and Development Manager (Insurance)
Training Manager - Night Shift
A leading contact centre based in Umhlanga, Durban is seeking an experienced Training Manager to manager their Insurance Campaign
Purpose of the job:
As the Insurance Training Manager, you will be responsible developing and implementing robust training programs, focusing on developing and creating a sales driven culture sales training for the entire business. This includes the planning and delivering sales skills within a Contact Centre that specializing insurance inbound and outbound sales services.
Duties and responsibilities:
Management and Development of Senior Trainers / Junior Trainers
Lead, direct, advise and take initiative to design and implement organization development intervention/ initiatives successfully within the organization
Passionate and effective development and delivery of the sales training academy
Building strong relationships within the business across all campaigns and external clients, to build best in class modules
Weekly updates and report, updating training logs, development plans etc…
Training Needs Analysis and working with Head of Human Resources and the Operations Managers develop new training material.
Conceptualized the structure, methodology, framework and implementation of the sales training strategy for all business areas.
Introduce and implement various initiatives to improve employee effectiveness
Establish a more systematic approach to talent development and succession planning practices
Develop and implement robust competency framework for the organization and lead development process including Development Centres for the talent pool across levels
Maintain advisory/consultative relationships with people in subject matter/expert areas that provide input to deliver training and development within the organization
Make ethical decisions and resolve problems within confines of delegated authority
Work closely with L& D and partner to drive various initiatives
Develop and drive competency-based and holistic feedback mechanisms (360 degree feedback, employee satisfaction surveys etc.)
Lead OD initiatives in the areas of value cascade, transformation, competency mapping, Team Building and other projects, based on organizational
Ability to lead organization development team, provide quality and value added services in all aspects of organization development and performance framework
The ideal candidate will be viewed as a coach, mentor and experienced OD professional by peers and the HR community and have theoretical knowledge and practical, results focused experience in key areas of organization development such as process and change management, strategic planning, organization design, team building, needs assessment, knowledge management, culture change, organizational learning, systems thinking, survey design and analysis, and leadership/functional competency models.
8 years + of robust HR / Training and Development experience
Minimum 4-5 years leading organization development initiatives preferably in a multinational company / Call Centre
Post graduate in Human Resource Management from a reputed institute would be an added advantage
Diploma in Training and Development would be an added advantage
Background in psychology is strongly preferred
Sound experience in organizational change including taking lead role in implementing change management initiatives
Market related salary + Medical Aid and performance bonus