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SPECIALIST: IT FRAMEWORKS MANAGEMENT - 333945
SPECIALIST: IT FRAMEWORKS MANAGEMENT
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Duties & Responsibilities
To develop, establish, implement and maintain the Continual Service Improvement process according to the ITIL Framework, ensuring adherence to standardised methods and procedures for prompt handling of all Service Improvement Programmes (SIP).
Core Functional Knowledge/ Skills
Time & Priority Management.
Relevant Diploma (NQF 6) or Degree (NQF 7) in Information Technology or Computer Science or similar Alternatively, Grade 12 (NQF 4) with IT certification
5 years’ experience in ITIL.
Certification/ Professional Registration
ITIL Foundation Certification ITIL Practitioner Certification COBIT Foundation (Advantageous)
Adopting Practical Approaches
Interacting with People
Making Decisions, Managing Tasks
Meeting Time Scales
Key Deliverables / Primary Functions
Manage the Continual Service Improvement process inclusive of: maintaining the maturity level of the defined Continual Service Improvement in accordance with contractual requirements.
Development of process documentation, other system requirements in consultation with the various departments
Promote awareness to all individuals of the organization on the ITIL Framework and other existing policies and procedures of the company through training and presentations
Identify and propose opportunities for Continual Service Improvement in all areas of the ITSM processes.
Create reports and analyse performance trends to identify potential improvement areas and/or performance deficiencies
Recommend actions to improve existing artefacts, templates, management plans, and business processes.
Communicate recommended approach/design SIP initiatives through the delivery of functional requirements, process and workflow design, and communications.
Ensure achievement of all process execution related SLAs and KPIs.
Facilitate the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes