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LOGISTICS CONTROLLER/CUSTOMER SERVICE - 363764
LOGISTICS CONTROLLER/CUSTOMER SERVICE
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
Our client in the FMCG industry is seeking an Logistics Controller to come join their team. To manage the Order Exchange System between the comany & third party, manage the invoicing and returns process, as well as the delivery of orders reports to ensure that all orders are delivered within agreed lead times.
Duties & Responsibilities
Downloading of orders from SAP, check & verify orders for potential errors.
Perform corrections on orders affected by out of stocks before uploading onto the third party's WMS systems.
Managing of deletions and rejected orders.
Ensure Orders are posted as per order type to ensure correct billings by third party to the company.
Closely working with Telesales & Credit Control to ensure that all downloads are done by cut off time of 15h00.
Liaise with the third party to arrange any orders after cutting off that require picking.
Manage all SKU changes within SAP, OX and WMS.
Monitoring of OX to perform timely invoicing on all orders pick confirmed.
Process delivery note, pick slip and billing document in SAP.
Upload billing data from SAP and send to WMS system.
Address any billing errors by correcting batch numbers, SKU's and blocked stock.
Confirm with the third party on all invoices processed for the day as printed at the third party.
Invoice Cancellations: Ensure that all cancellations are approved and processed in the same billing period.
Manage monthly recon of cancellations.
Address any billing errors in SAP that occur through the retailer’s EDI system and communicate to GSD SAP consultants.
Daily updating of all retailers’ invoices via the retailers B2B systems
Receive and Log CV's raised by Sales Representative with the third party for Upliftment.
Receive Log numbers & update the Upliftment Log which needs to be followed through to ensure timely collections are done.
Liaise with the third party & the company representatives’ at the third party on raising of CRS's.
Ensure timely receipt of paperwork.
Verification of CRS's on quantity/SKU's against customer claims/CV's is performed.
Obtain approval and process a return order in SAP.
Request release in SAP from Credit Control, Print, batch & file all Credit Notes.
Address any variances between SAP & WMS on a daily basis.
Daily update of the credit note report.
Query Tracker: Timely processing of all credits/debits that appear on the report.
Ensure all cross charges are performed & documents sent to the third party weekly for payment purposes.
Credit Note Recon:
Upload data from SAP
Update the recon with comments as per data from the credit note back up documents
Ensure data integrity considering the report is used to measure KPI's
Maintaining of Masterdata on the company and third-party database (Route Lists) to ensure that information is accurate and up to date at all times.
Daily update to Telesales on stock availability, SKU changes on Order Exchange/Order Sheets.
Daily consolidation and update of out of stocks recon.
Monthly management reporting on Returns, OOS, Cancellations, THIRD PARTY KPI's.
Desired Experience & Qualification
Customer Services /Logistics Diploma
2-3 years’ experience in a similar field (preferred)
Inbound & Outbound logistics knowledge
English -Computer literacy – Advanced MS Office & SAP