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SPANISH CUSTOMER SERVICE HOST - 319864
SPANISH CUSTOMER SERVICE HOST
FMCG / Retail / Wholesale
Wage / Salary:
R - Market Related - P/M (Per Month)
Cape Town, Western Cape
This is a very exciting role within the growing Customer Support Department.
Operating within the e-commerce industry we provide excellent services to our international clients and their businesses.
DUTIES WILL INCLUDE BUT ARE NOT LIMITED TO
Responding to customer queries by telephone email and online chats in Spanish Language
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers e.g. welcome calls failed purchases etc.
Performing extra tasks given by managers shift supervisors as required
Spanish as home/first language essential Fluent in English able to communicate effectively read write and speak fluently