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HEAD OF REMOTE SERVICES - 369836
HEAD OF REMOTE SERVICES
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
Kwazulu Natal, KwaZulu-Natal
Our client, a leading IT Managed Service Provider based in London, UK with a remote office in South Africa, is looking for a Head of Remote Services based in KZN. They pride themselves on their excellent client service with a strong focus on teamwork and staff development. They offer a full suite of products and services, including Support, Professional Services, IT and Security Consultancy, SOC, NOC, Connectivity and Technical Account Management.
Duties & Responsibilities
Role and responsibilities
The Head of Remote Services is responsible for the delivery of all Managed Services and systems availability monitoring, including end user devices, servers, applications, network devices and security. The candidate needs to have demonstrable experience in managing an end user service desk organisation and 24x7 technical support functions with a strong focus on proactive monitoring and support processes.
Associated operation functions include ‘line of service’ departments - such as: Technical Support; SOC; NOC and Knowledge teams.
Reporting to the UK-based Director of Managed Services, the Head of Remote Services possesses and maintains an excellent understanding of ITIL v3/4 and the following technologies associated with client service delivery:
Kaseya VSA RMM
Acronis Cloud Backup
Remote Service Delivery
Process and procedural adherence to ITIL v3/4 and ISO9001/27001
Ownership of associated KPIs and business targets
Direct line management of Team leaders and ‘Heads of’:
Systems & Platform Engineering
or for more information, contact us on 087 151 1526 (VoIP) or 031 566 6418.
In sending your CV,. Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.
Minimum amount of years' experience in the IT industry = 10
Minimum amount of years' experience in a similar role = 3
Desired certifications = ITIL Foundation, Azure Solutions Architect, AWS Solutions Architect, Mimecast Product Professional, CCNP
Package & Remuneration
Cost to Company