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PLATFORM ENGINEER - 367618
Reference:
367618
Date Posted:
2021-01-12
Job Title:
PLATFORM ENGINEER
Industry:
Information Technology / Web Development / Telecommunications
Type:
Permanent
Wage / Salary:
R - Market Related - P/M (Per Month)
Location:
Johannesburg, Gauteng
Country:
South Africa
Closing Date:
2021-03-13
Job Description:
Global organization in Johannesburg is looking for a Platform Engineer Guru to join their team!!
Duties & Responsibilities
The Platform Engineer is responsible for the administration of all servers and services. The Platform Engineer will be part of a team of technicians and administrators that shares the same responsibility. This includes:
Installing applications and operating systems
Maintaining and updating applications and operating systems
Monitoring all services and servers
Maintaining and monitoring the current network
Installing and third level support of Applications and services related to solutions
Provide technical support for team members
Construct and maintain all required consulting documentation
Provide a clear consulting communication channel
Ensure all knowledge gained is documented and added to the knowledge base
Assist the Head of Customer Service with all client related issues, including onsite support
Management of appropriate processes maintaining and supporting the above mentioned
Consulting on the installation of the application, upgrades and patches
Raising all new software bugs with Devco. This includes gathering all required information
and applying the fixes to the appropriate platform
Analysis of all system related issues and appropriately communicate the results
Deliverability:
The Platform Engineer will assist in annual and weekly deliverability projects and goals. He or she will report directly to the Head of GMI on all related tasks and issues
The scope of deliverability will include all environments and selected Client deployments
Domain Unblocking:
The Platform Engineer is responsible for constant monitoring of the delivery reports of major outbound email campaigns for domains that are blocking our servers, as well as liaison with the domain owners and postmasters and follow through until the block is removed
On-call Shift Duties:
The Platform Engineer is required to be on standby on nights and weekends as stipulated by the support Manager. Shifts are scheduled according to a roster, and when on call, the system administrator is expected to answer support calls and manage customer support requirements
Problem Logging:
The Platform Engineer is responsible for logging all problems and changes into the Internal Query Tracking system and responding to emails via the system
Problem Resolution:
The Platform Engineer is responsible for resolving problems and escalating to the correct technical resources if he /she cannot resolve the problem. Problems need to be resolved according to the Service Level Agreement held with each client
Incident Management Detection:
The Platform Engineer is responsible for monitoring system up time and morning infrastructure checks during his on call shifts
Incident Management Notifications:
The Platform Engineer will assist in notifying clients in the correct manner & time of any incident detected that impact on the client’s business
Incident Management Reports:
The Platform Engineer is responsible for creating, distributing and presenting incident reports to a predefined list of clients during his on call shifts
Documentation:
The Platform Engineer is responsible for creating and maintaining documentation related to the support process, training and user manuals
Trend Reports:
The Platform Engineer is responsible for generating trend reports on delivery
Security:
The Platform Engineer is required to ensure that all systems comply with the Global and UK Security Policies. Risks need to be identified and communicated to management regularly
License compliance:
The Platform Engineer is responsible for making sure the client is correctly licensed for all software and performs regular Hardware and Software Audits
Feedback and Reporting:
The Platform Engineer is responsible for giving accurate feedback to management. This can be done verbally or making use of a weekly status report that includes the following topics:
Incidents
Downtime
Trends
Types of queries
Training
Desired Experience & Qualification
4-6 years’ relevant working experience on Linux systems administration
Working experience in network, DNS, VPN and DHCP administration
Excellent verbal and written communications skills
Excellent listening skills
Excellent planning and organizing skills
Excellent time management skills
Excellent client service skills
Fully proficient within a Linux environment
Familiar with Windows environment
Apache and IIS experience
Fully proficient on Virtualization and Cloud Services
Sound knowledge of a Relational database design, performance and query tuning is a must
Added advantage:
○ Experience in Network and Security Administration
○ Control Versioning Software
○ DevOps skills
Personal attributes:
A highly motivated individual who is willing to learn and implement new and exciting things.
A broad technical background and love of technology, from hardware to server maintenance and basic development skills. Energetic, creative and lateral thinking process to able to troubleshoot issues
Fluent English Speaker
Is proactive and service driven
Capable of working remotely
Able to work independently
Maintain standards of conduct
Honest, reliable and confidential
Respectful and flexible
Possess cultural and political awareness and sensitivity
Demonstrate sound work ethics
Pro-active with a strong sense of urgency
Great at teamwork
Values constructive feedback
Available and eagerness to help
Self-motivated and positive
Other:
The Platform Engineer will be responsible for any other functions that management may require from time to time
