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INFORMATION ANALYST - 348520
Information Technology / Web Development / Telecommunications
Wage / Salary:
R - Market Related - P/M (Per Month)
To analyse data and produce Dashboard reporting to clients and meeting internal and external client deadlines.
Duties & Responsibilities
Responsible for sending campaign & agent level performance reports to clients within agreed deadlines
Responsible for helping campaigns with any internal Adhoc reports they complete
Responsible for updating process documents (Tutorials) whenever update is required
To work as a member of the Call Insight team to achieve the business goals and objectives
To work with colleagues to consistently improve internal practices and procedures and to provide and efficient and effective service
To represent the company in a professional manner at all times
Any other duties deemed necessary by the MI manager
Desired Experience & Qualification
Extensive working knowledge in Excel and Pivot tables
Good communication and interpersonal skills necessary to work effectively with the various departments
Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation
Multi - tasking ability
Basic IT knowledge an advantage
Ability to work well under pressure
Clear Credit & Criminal record
Package & Remuneration